Refund policy

Change-of-mind purchases

We do not offer refunds for change-of-mind purchases as standard. Any exception is at our discretion. Please contact us before sending anything back.

Faulty, damaged, or incorrect items

If your item is faulty, arrives damaged, or differs from what you ordered or from its description, email sales@24redracing.co.nz with your order number or other proof of purchase and a short description of the issue. We will explain the next steps and confirm where to send the item if it needs to be returned.

Where the Consumer Guarantees Act 1993 applies, the remedy may be a repair, replacement, refund, or another remedy depending on the circumstances. Nothing in this policy limits your rights under that Act or other applicable New Zealand consumer law. These rights also apply to eligible purchases of sale items.